Amex introduces a framework to prevent AI agents from making unauthorized purchases
American Express is introducing a new framework designed to ensure AI agents only make purchases their users have authorized, potentially preventing costly mistakes and disputes as AI-powered shopping grows.
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Personal AI agents are increasingly making transactions on their users’ behalf, but given the nondeterministic nature of large language models, AI bots are prone to doing what they’re not supposed to. Which, in this case, raises the possibility of AI misfiring and making unauthorized transactions.
To get ahead of this problem, American Express is introducing a new framework designed to capture and authenticate a customer’s purchase intent before an AI agent completes the transaction.
